House Clearance Clapham Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Clapham provides house clearance, rubbish removal, and related waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions:

Customer means any individual, business, landlord, agent, organisation, or other party that books or uses our services.

Services means house clearance, rubbish removal, waste collection, bulky item removal, and any related services provided by us.

Property means the premises or location where the Services are to be carried out.

Waste means items, goods, materials, and rubbish to be removed and disposed of or recycled as part of the Services.

We, us, our means House Clearance Clapham, the service provider.

2. Scope of Services

We provide house clearance and waste collection services which may include the removal of household items, furniture, white goods, personal effects, garden waste, and general rubbish depending on the booking. The scope of each job will be agreed with the Customer before work begins, based on the information provided at the time of booking.

We reserve the right to refuse to handle any items that are hazardous, illegal, unsafe, or beyond our means to remove, including but not limited to chemicals, asbestos, clinical waste, pressurised containers, explosives, and any items that pose a risk to health and safety or to our staff.

3. Booking Process

Bookings can be made by telephone, email, or any other contact method we accept from time to time. When requesting a booking, the Customer must provide accurate and complete information about:

The address of the Property;

The type and approximate quantity or volume of Waste to be removed;

Any access restrictions, parking limitations, or special conditions at the Property;

Any items requiring special handling or dismantling.

We may provide an estimated quote based on the information given. Final pricing may be confirmed on site once our team has inspected the Waste and the Property. By confirming a booking, the Customer accepts these Terms and Conditions and acknowledges that additional charges may apply if the information initially provided is incomplete or inaccurate.

We reserve the right to decline any booking at our sole discretion.

4. Estimates, Quotes, and Pricing

Any estimate or quote provided prior to our arrival is based on the Customer’s description of the Waste and the required Services. All estimates or quotes are subject to change if, upon arrival, the volume, weight, type of Waste, or access conditions differ materially from the information initially provided.

Final charges are typically calculated based on factors which may include:

The volume or weight of Waste collected;

The type and classification of the Waste;

Labour time, including any additional labour for dismantling, sorting, or carrying over long distances or stairs;

Any additional costs such as congestion charges, parking charges, or disposal fees.

All prices will be confirmed with the Customer before work proceeds. We will not be obliged to proceed with the Services if the Customer does not agree to any revised price proposed on site.

5. Access and Customer Obligations

The Customer must ensure that we and our staff have safe, suitable, and lawful access to the Property at the agreed time. This includes ensuring:

Someone is present to grant access and confirm the items to be removed, unless otherwise agreed in advance;

Parking or stopping space is reasonably available for our vehicle within a reasonable distance of the Property;

Any necessary permissions, building access codes, or keys are arranged and available;

The area is reasonably safe and free from hazards that could endanger our staff or cause damage.

If we are unable to carry out the Services due to lack of access, unsafe conditions, or incorrect information provided, we may charge a call-out or cancellation fee to cover our reasonable costs.

6. Customer’s Responsibility for Items

The Customer is responsible for clearly identifying the items that are to be removed and confirming any items that must not be taken. We will not be liable for removing items that were not clearly separated or indicated, or for any loss or damage arising where the distinction between Waste and items to be retained was not made clear.

Before we begin, the Customer should remove any personal or valuable belongings from the Property or from the area where we will be working. We cannot accept liability for any loss of items that the Customer failed to secure prior to the Service.

7. Payments and Invoicing

Payment terms will be confirmed at the time of booking or at the time the final price is agreed on site. Unless otherwise agreed in writing:

Payment is due in full on completion of the Services;

We accept payment by cash, card, or bank transfer, as applicable to our current payment options;

For business, agency, or landlord Customers, invoicing and payment terms may be agreed separately in writing.

We reserve the right to charge interest and administration fees on overdue amounts in accordance with applicable UK law. Title to any items removed transfers to us only upon receipt of full payment, unless otherwise agreed in writing.

8. Cancellations and Rescheduling

If the Customer wishes to cancel or reschedule a booking, reasonable notice must be given. Unless otherwise stated at the time of booking, the following will apply:

Cancellations or rescheduling requested more than 24 hours before the agreed arrival time will normally incur no charge;

Cancellations or rescheduling requested less than 24 hours before the agreed arrival time may result in a cancellation fee to cover our reasonable costs, including staff time and vehicle allocation.

If we arrive at the Property at the agreed time and are unable to proceed with the Services due to lack of access, incorrect information, or refusal of the Customer to proceed at the agreed price, we may treat this as a late cancellation and charge an appropriate fee.

We may, at our discretion, cancel or reschedule a booking due to circumstances outside our control, including but not limited to extreme weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will inform the Customer as soon as reasonably possible and offer a new appointment. We will not be liable for any consequential loss arising from such cancellation or delay.

9. Timeframes and Delays

Any arrival time or time window given is an estimate and not a guaranteed appointment time, as our work can be affected by traffic, access conditions, and the nature of previous jobs. We will make reasonable efforts to arrive within the agreed time window and to keep the Customer informed of any significant delays.

We will not be liable for any indirect or consequential loss or expense incurred by the Customer as a result of delays, provided we have acted with reasonable care and diligence.

10. Waste Handling and Regulations

We operate in accordance with applicable UK waste management and environmental regulations. All Waste collected will be handled, transported, and disposed of or recycled through authorised facilities as appropriate. We may separate and sort materials for recycling where practical.

The Customer confirms that they have the right to dispose of the Waste and that the Waste does not include prohibited items or materials that require special licenses or treatment that we are not authorised to handle. If we identify materials that we are not permitted to carry or that require specialist handling, we may refuse to remove them, or we may apply additional charges if we agree to handle them through authorised channels.

We may take photographs of the Waste, the Property, or the completed job for record-keeping, compliance, and service verification purposes.

11. Liability and Limitations

We will carry out the Services with reasonable care and skill. Our liability to the Customer, whether in contract, tort, or otherwise, will be limited as follows:

We will not be liable for any loss or damage that arises from the condition of items or fixtures already in disrepair, or which could not reasonably be avoided while providing the Services with due care;

We will not be liable for any indirect, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity;

Our total liability for any claim arising out of or in connection with the Services shall not exceed the total amount paid or payable by the Customer for the specific job in question, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.

12. Damage to Property

We will take reasonable care to avoid causing damage to the Property while carrying out the Services. The Customer should highlight any particularly fragile areas, surfaces, or fixtures before work begins.

Where accidental damage occurs due to our negligence, the Customer must notify us in writing as soon as reasonably practicable, providing details and evidence of the alleged damage. Our liability for such damage will be limited to the reasonable cost of repair or replacement, subject to the general liability limitations set out in these Terms and Conditions.

13. Insurance

We maintain insurance cover appropriate for the nature of our house clearance and waste collection services. Details of our cover can be provided upon reasonable request. The existence of insurance does not extend or increase our liability beyond the limits set out in these Terms and Conditions or permitted by law.

14. Complaints and Disputes

If the Customer is dissatisfied with any aspect of our Services, they should contact us as soon as possible, providing details of the issue. We will investigate the matter and aim to respond within a reasonable timeframe.

We expect the Customer to give us a reasonable opportunity to put things right where appropriate. If a dispute cannot be resolved directly, both parties agree to consider using negotiation or other informal resolution methods before taking formal legal action, where possible.

15. Data Protection and Privacy

We may collect and process personal data from Customers, including contact details, addresses, and information required to carry out the Services and manage bookings, invoicing, and communication. We will handle such data in accordance with applicable UK data protection laws and only use it for legitimate business purposes, such as providing the Services, managing customer relationships, and meeting legal obligations.

We may retain records of jobs, including photographs, invoices, and correspondence, for a reasonable period in line with legal and operational requirements.

16. Changes to Terms and Conditions

We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the revised Terms and Conditions come into effect. The version in force at the time of booking will normally apply to that specific job unless changes are required by law or by mutual written agreement.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any consumer rights relating to jurisdiction that cannot lawfully be excluded.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quote or confirmation provided at the time of booking, constitute the entire agreement between the Customer and House Clearance Clapham in relation to the Services and supersede any prior discussions or understandings, whether written or oral, regarding the subject matter.

By placing a booking or allowing us to commence work, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.